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Build.Staines

Terms of Service

Last updated: 24 March 2026

These Terms of Service govern your use of the Build.Staines platform, operated by James Staines, trading as Build.Staines, based in Thetford, England ("we", "us", "our"). By registering an account or using the platform, you agree to these terms. If you do not agree, do not use the platform.

1. Who we are

Build.Staines is a construction marketplace platform that connects clients — including homeowners, tenants, and organisations — with verified trade professionals in the United Kingdom. We are a facilitator, not a contractor. We do not carry out construction work, employ trades, or act as a party to any contract between a client and a trade.

2. Eligibility

You must be at least 18 years old to register an account on Build.Staines. By registering, you confirm that you are 18 or over and that the information you provide is accurate and complete. We reserve the right to suspend or terminate any account where eligibility requirements are not met.

3. Account types

Client accounts are for individuals, homeowners, tenants, and organisations looking to find and engage trade professionals for construction, maintenance, or property-related work.

Trade accounts are for sole traders and limited companies offering construction or trade services. Trades must complete our verification process, including submission of relevant professional documents, before their profile becomes active on the marketplace.

Organisation accounts are for property managers, landlords, and businesses managing multiple properties or job requirements. Organisation account terms are set out in a separate agreement where applicable.

4. Trade verification and conduct

Trades are responsible for ensuring that all information provided during registration and verification is accurate, current, and complete. This includes business details, trade categories, public liability insurance certificates, and any other documents requested by Build.Staines.

Build.Staines reserves the right to approve, reject, suspend, or remove any trade account at its sole discretion. Approval of a trade account does not constitute an endorsement of the quality of that trade's work.

Trades must hold valid public liability insurance at all times while active on the platform. Trades are solely responsible for the quality, safety, and legality of any work they carry out.

5. Client conduct

Clients are responsible for providing accurate job scope information. Clients must not use the platform to solicit trade services outside the platform in order to avoid platform fees. Clients must treat trade professionals with respect and must not submit false or misleading job scopes.

6. The marketplace introduction fee

Build.Staines charges an access fee for trades to unlock client job scopes. This fee is a marketplace introduction fee — payment to access the contact and job details of a client who has expressed interest in trade services. This fee is not a guarantee of work, a deposit, or a payment for services rendered.

The marketplace introduction fee is non-refundable once a scope has been unlocked, except where Build.Staines determines at its sole discretion that a refund is appropriate, for example where a scope is found to be fraudulent or materially inaccurate.

7. Payments

All payments on Build.Staines are processed by Shopify. By making a purchase on the platform, you agree to Shopify's terms of service and payment terms. Build.Staines does not store card details. Payment disputes must be raised with us at james@staines.build in the first instance.

8. Credits

Build.Staines may issue credits to trade or client accounts at its discretion, for example as compensation for platform issues or as part of a promotional offer. Credits have no cash value, are non-transferable, and may not be redeemed for cash. Credits expire if an account is suspended or terminated.

9. Platform availability

We aim to keep the platform available at all times but do not guarantee uninterrupted access. We reserve the right to suspend, modify, or discontinue any part of the platform at any time, with or without notice, for maintenance, security, or operational reasons.

10. Our role as facilitator

Build.Staines is a platform facilitator only. We are not a party to any contract or agreement entered into between a client and a trade. Any disputes regarding the quality, completion, or payment for construction work are between the client and the trade directly. Build.Staines accepts no liability for the outcome of any work arranged through the platform.

We do not provide construction advice, project management, or warranty for any work carried out by trades found through the platform.

11. Suspension and termination

We reserve the right to suspend or terminate any account at any time, with or without notice, where we reasonably believe that a user has breached these terms, engaged in fraudulent or abusive behaviour, or where continued access poses a risk to other users or the platform.

On termination, your access to the platform will be removed. Any unused credits will be forfeited. Data retention following account closure is set out in our Privacy Policy.

12. Limitation of liability

To the fullest extent permitted by law, Build.Staines will not be liable for any indirect, incidental, consequential, or special loss or damage arising from your use of the platform, including but not limited to loss of profits, loss of data, or loss arising from disputes between clients and trades.

Our total liability to you in connection with your use of the platform will not exceed the total amount paid by you to Build.Staines in the 12 months preceding the event giving rise to the claim.

Nothing in these terms limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded by law.

13. Intellectual property

All content on the Build.Staines platform, including the platform design, text, graphics, and software, is owned by or licensed to Build.Staines. You may not copy, reproduce, or distribute any platform content without our prior written permission.

Trade profile content, including photos and descriptions uploaded by trades, remains the property of the trade. By uploading content to the platform, you grant Build.Staines a non-exclusive licence to display that content on the platform and in promotional materials.

14. Changes to these terms

We may update these Terms of Service from time to time. When we do, we will update the date at the top of this page. Continued use of the platform after changes are posted constitutes acceptance of the updated terms. Where changes are material, we will notify registered users by email.

15. Governing law

These terms are governed by the laws of England and Wales. Any disputes arising from these terms or your use of the platform will be subject to the exclusive jurisdiction of the courts of England and Wales.

16. Contact

Build.Staines

Thetford, England

james@staines.build

staines.build